Besties proudly ships to customers in many countries around the world. Shipping availability may vary depending on your location. During checkout, you'll be able to see if delivery is available for your country.
Delivery times vary depending on the destination country and local carrier services. Estimated shipping times are displayed during checkout and in your shipping confirmation email.
Once your order has been shipped, you'll receive a confirmation email with a tracking number and instructions to monitor your package.
We accept major credit and debit cards, as well as other secure payment methods available in your country. All transactions are processed through encrypted and secure payment systems.
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our Customer Support Team as soon as possible after placing your order.
If you're not completely satisfied with your purchase, please contact us. We'll review your request according to our Return & Refund Policy and work toward the best possible solution.
We're sorry if this happens. Please contact us within a reasonable time after receiving your order and include photos of the damaged product and packaging. We'll evaluate your case and provide an appropriate solution.
Our support team is always happy to help.
Email: suporte@shop-bestiespet.com
WhatsApp: +55 11 97510-4742
We aim to respond to all inquiries within 24 business hours.
Our Customer Support Team is available Monday through Friday.
Response times may vary during weekends and holidays, but every message will be answered as soon as possible.
Absolutely. We carefully select products designed to promote comfort, safety, and well-being. We always recommend reading the product description to ensure the item is suitable for your pet's size, breed, and needs.
Free shipping may be available during promotional campaigns or for qualifying orders, depending on your location. Any available offers will be displayed during checkout.
We're always here to help. If you couldn't find the answer you were looking for, please contact our Customer Support Team by email or WhatsApp. We'll be happy to assist you.
